Georgia Department of Transportation officials and local dignitaries celebrated the opening of the new District Three Operations Center. Functioning as a control and command center for all district operations, the center specializes in customer service, low-level signal diagnostics, and manages all transportation-related incidents in District Three, which covers 31 counties in West Central Georgia. The district operations center complements the functions of the Transportation Management Center located in metro Atlanta.

“The new operations center will allow GDOT to be more responsive to the issues and concerns of citizens in District Three - allowing us to fully commit to excellent customer service, which is the mark of any great agency,” said Georgia DOT Deputy Commissioner Mike Dover. “With new internal resources, we will have the most accurate data readily available, allowing for significant improvement in internal efficiency; bridging the gap between decision-making and data-sharing of all departments.”

The center will maximize daily district functions by improving responsiveness and communication with constituents. The District Three Operations Center will also serve as a command center, allowing for laser focus and situational awareness in times of emergency. Specialized services include 911 outreach, Georgia 511 response, and dispatch of Georgia DOT’s Coordinated Highway Assistance & Maintenance Program operators.

“This important project allows us to improve the coordination, communication and accountability of our employees and contractors, as well as consultants throughout the state,” said District Three Engineer Michael Presley. “My vision is to set a new standard for customer service and resource efficiency, with an overarching mission to promote quality service from GDOT, one customer at a time.”

The District Three operations center will manage multiple customer service requests, allowing constituents to obtain traffic information, report a maintenance issue or speak with a representative -- setting a new standard for district customer service and resource efficiency.