Norwegian Cruise Line Expanding its at-home Reservations Agent Initiative to Columbus

Staff Report From Columbus CEO

Tuesday, April 30th, 2019

Norwegian Cruise Line is expanding its at-home reservations agent initiative to four new states, including Columbus, Georgia. The agents will be the first point of contact for guests and travel agents looking to design their dream vacation on board one of Norwegian Cruise Line’s fleet of 17 ships visiting nearly 300 destinations around the globe.

The entry level positions require agents to understand and match guests’ vacation plans to unforgettable Norwegian Cruise Line experiences. “The Columbus region continues to be well-positioned to compete for companies that are engaged in customer service call center operations,” said Brian Sillitto, Executive Vice President of Economic Development at the Columbus Chamber of Commerce. “Our team reacted quickly to Norwegian Cruise Line’s objectives and provided the company with expertise and resources to put them on the right track to achieve success in our community.”

This is the first time Norwegian Cruise Line is expanding its at-home agent program to Georgia. The newly hired group will begin training on May 20 or for future classes upcoming in June.