TSYS announced it will provide two new, innovative products — TSYS Customer Service PlatformSM and TSYS Digital Engagement Platform — to Synovus Financial Corp. as part of its expanding agreement with the financial institution. Additionally, TSYS announced it has extended its long-term agreement with Synovus to continue providing processing services for its portfolio of consumer and commercial credit card accounts for multiple years.

The TSYS Customer Service Platform provides customizable workflows and a case management system enabling Synovus to deliver superior customer service by performing both simple and complex cardholder interactions. The TSYS Digital Engagement Platform provides a wide range of digital experiences across the cardholder life cycle — including activation, account management, access control, payment management, and more.

“Our focus is to consistently deliver a superior and seamless customer service experience to all of our cardholders,” said Kattia Sigui, Senior Director, Retail, at Synovus. “The innovative product portfolio that TSYS provides allows us to accomplish this while continuing to grow our business.”

“This expanded agreement with Synovus is a reflection of a great partnership built through the years by bringing innovative, new solutions that meet the wants and needs of a truly valued client,” said Allen Pettis, Executive Vice President and Chief Customer Officer, TSYS. “We share a history and culture with Synovus that places a premium on customer service, which enables us to continuously develop new offerings that keep Synovus at the forefront of technology when providing products and services to their cardholders.”

Details of the long-term agreement were not disclosed.