TSYS today announced that it was honored by Visa for superior service quality in the area of issuer processing authorizations. TSYS received 2014 Visa Service Quality Performance Awards for both assured transaction rate and transaction response time. In 2014, TSYS processed 12.2 billion issuer authorizations globally, an average of more than 33.6 million authorizations each day, and up to 1,079 authorizations per second.

“At TSYS, we have always taken pride in outstanding customer service, which includes providing accurate and prompt authorizations to ensure a great consumer and merchant experience,” said Bill Pruett, President, North America Services segment, TSYS. “Visa continues to be a great partner for us, representing one of our longest and strongest relationships. To be recognized again in this manner confirms our commitment to the People-Centered Payments brand and encourages us to keep working hard for the people we serve.”

TSYS has been the recipient of Visa Service Quality Performance Awards multiple times over the past twenty-plus years. The awards were created in 1992 to recognize members and processors for their outstanding operating performance and focus on service quality improvement. Within each tier, members and processors are recognized for exceptional performance in key operation areas directly affecting their customers. TSYS won in tier 1 for multinational high volume companies for 2014.

The Assured Transaction Rate award honors issuer processors that respond to authorization requests in a timely manner. This prevents the diversion of transactions to Visa stand-in processing (STIP). Transactions processed by these issuer processors are evaluated for risk and transaction quality, ensuring a high degree of fraud protection. The Transaction Response Time award recognizes issuer processors best able to respond to authorization request most quickly, contributing to cardholder and merchant satisfaction, and supporting Visa as the preferred brand and payment system.