Kinetic Credit Union’s newly renovated location in Midtown has reopened for business. The branch, located at the corner of 13th Street and 13th Avenue, opens after a four-month remodel that features a modern, member-friendly design and Personal Tellers using two-way video.

“I am excited about the modern look and ease of use for our members,” said Janet Davis, President and CEO. “Enhancing and efficiently improving the member experience is our objective with this model.”

Members will experience an updated branch entrance and lobby with modern furnishings and branded colors. Branch employees onsite will provide full-service activities, such as opening accounts and closing loans. Members will also have access to safe deposit boxes as well as two coin counting machines.

The branch also features three Personal Teller Machines that provide basic teller transactions via two-way video. Using a touch screen video, members interact with a teller who works from a remote, centralized location. Members can choose how they want to communicate with the teller – speaking normally using the built-in sound system, using their own headsets or ear buds, or with the provided handset. There is also a text function located on the screen.

“The role of the branch is changing,” said Davis. “As more consumers conduct their transactions with smart phones and over the internet, the branch is being used more to assist members with new accounts and loans and help with any account issues. All of the research shows that having a branch is still important, but how it is used is evolving.”