Exoprise, a leader in Digital Experience Monitoring (DEM) solutions, announced the findings of its latest research survey, which identifies the role of IT in shaping Digital Employee Experience (DEX) for a hybrid working environment. In the recent partner survey, which covered over 2000 digital workplace employees and 1000 IT decision-makers (ITDM) in Northern America, Exoprise found that enterprises are still struggling to manage a work-from-anywhere (WFA) audience and deliver a positive digital experience.

Critically, 70% of IT leaders that responded believe DEX needs to be prioritized in 2023. Otherwise, they risk falling behind their competitors. The report also found that unreliable IT equipment and services were the second most important factor behind employee burnout and turnover. Additionally, 15% of employees would leave their jobs due to poor experience with everyday productivity tools like Microsoft 365, Salesforce, and more. Finally, an astounding 90% of knowledge workers continually face technical and remote network problems, whether from home, in the office, or in-between, which hurts productivity, introduces delays, and reduces satisfaction.

"Today's companies are at an interesting juncture where collaboration between IT and business leaders has grown like never before," said Jason Lieblich, Exoprise CEO. "The reliance on digital tools and real-time collaboration continues unabated with increased support demand, expectations, and cost. Our research shows that despite the possibility of tightened tech spending next year, corporations will have to invest in DEM solutions like Exoprise Service Watch and doing so will have a positive return-on-investment."